Agents
Give your team specialists with their own instructions, tools and files.
An agent is an AI specialist for a business job, such as preparing quotes or handling support. Members use it from web chat and mobile. You configure and review it in the dashboard.
The pieces of an agent
Identity defines its role and boundaries. Skills teach procedures. Memory keeps validated lessons. Tools and app roles determine available actions; Workspace access determines readable and writable files.
Each agent has a private Home for instructions, memory, skills, scripts, chat attachments and working files. Company files stay in the shared Workspace. Giving an agent access makes those files available through it to its users.
- Webattached to every new agent
- Google · sales@one identity per tool
- Shopifycredential profile
- Notion · MCPalways starts at Ask
- Image presetmarked as default
- Panelstructured critique
Owners and anyone with dashboard access can chat with every active agent; other members chat only with the agents granted to their roles. Owners and dashboard editors manage configuration; viewers can inspect it.
Agents can delegate independent research to temporary read-only subagents. The parent reconciles their evidence and remains responsible for writes and approvals.
Find your agent
Open Agents. Filter by role or status, or sort by name or Sparks. The cost figures help you compare agents:
| Figure | Meaning |
|---|---|
| Average Sparks per run | Mean cost of up to 10 recent finished runs, including failed and cancelled runs |
| Daily projection | Finished-run cost over the last 10 days divided by 10; summed across agents for the account |
These are estimates from past usage, not spending limits. See Usage.
Work on an agent
| Tab | Use it to |
|---|---|
| Connections | Attach tools, apps, Workspace access, visual presets and panels |
| Instructions | Edit identity, manage skills and open memory |
| Workspace | Browse the agent's Home, upload files and manage scripts |
| Chat | Use your persistent conversation, including attachments, approvals and stop controls |
Your conversation is shared across dashboard, web chat and mobile. Other members have their own conversations. Attachments belong to the account Workspace; deleting a chat does not delete its files.
| Manage menu | Use it to |
|---|---|
| Activity | Open the agent's run history: results and audit traces, including tokens, Sparks and executed plan steps |
| Evals | Open the agent's eval page to maintain regression cases and review results |
| Settings | Change name, domain, role access and active status, or delete the agent |
Watch out — Deleting an agent is permanent. It removes grants and schedules removal of its chats, runs and Home files. Copy files you need before deleting.